Refund policy

1. Overview

At Yumma Candy, we take great pride in the quality and safety of our food products. Because we deal with consumable and perishable goods, our return and refund policy is designed to comply with UK consumer law while maintaining strict food safety and hygiene standards.

2. Perishable Goods & Change of Mind

• No Change-of-Mind Returns: Due to food safety, health, and hygiene regulations, we do not accept returns, exchanges, or refunds for perishable goods if you simply change your mind, ordered the wrong item by mistake, or misjudged your quantity.
• Non-Perishable Goods (Online / Distance Selling): If you purchased packaged, non-perishable goods online, you have a statutory right to cancel your order within 14 days of receiving the goods, provided the items are unopened, unused, in their original sealed packaging, and in a resalable condition.
• Return Shipping Costs: For non-perishable change-of-mind returns, the customer is responsible for covering the return shipping costs.

3. Faulty, Damaged, or Incorrect Items

Your statutory rights are unaffected. You are legally entitled to a full refund, replacement, or repair if your food items are:
• Faulty, unsafe, or of unsatisfactory quality upon delivery.
• Damaged during transit or improperly packaged.
• Past their use-by date upon arrival.
• Not as described on our website.

4. How to Report an Issue or Request a Refund

If there is a problem with your order, please contact us immediately (within 48 hours of delivery):
• Email: hello@yumma-candy.com
• Order Number: Please provide your name, order number, and a description of the issue.

5. Evidence and Quality Assurance

• Photos / Retention: For quality or safety investigations, we may ask you to send a photograph of the damaged or faulty product and its batch/use-by code.
• Physical Return: In some cases of severe quality complaints, we may arrange to collect or inspect the product for our food safety and quality assurance team. Please do not dispose of the item until our team has responded to your request.

6. Processing Refunds

• Method: Approved refunds will be processed back to your original payment method.
• Timeline: Please allow up to 10 business days for the refund to clear through your bank or card issuer after we have approved the claim.
• Delivery Fees: If an entire order is returned or cancelled because it is faulty or damaged, we will refund the standard delivery cost as well.